FAQ

How to open an account in Casino Gusar?

 

Enter the main page of casinogusar.com and click on the “Registration” button in the upper right-hand corner.

Note: your user name and currency on your player account cannot be changed later.

At the time of registration you should confirm that you have reached the age of 18 and that you admit ”General Terms and Conditions”. After taking the above mentioned actions, you will be able to sign in into your new account on Casino Gusar with the help of your username and password.

 

What are my personal data needed for? Do you guarantee its confidentiality?

Your data is needed for the identification of your personality, age, and current address, as well as for the realization of financial transactions. To secure your data Casino Gusar uses most innovative technologies of data encryption.

I cannot remember my login/password. What should I do?

Desktop

You can find your username in your registration email. First, check your “Spam” folder. If you don’t manage to find the letter confirming your username, you can turn to Customer Support Service by [email protected] email address. The operators of “live-chat” are not allowed to provide “live-chat” visitors with any usernames.

 In case of entering wrong password you’ll see the “wrong username or password” message.

After seeing the message about the wrong username or password click the “forgot the password” link. Fill the “email” and “date of birth” fields. A new password will be sent to your Casino account email address.

Mobile

You can find your username in your registration email. First, check your “Spam” folder. If you don’t manage to find the letter confirming your username, you can turn to Customer Support Service by [email protected] email address. The operators of “live-chat” are not allowed to provide “live-chat” visitors with any usernames.

 In case of entering wrong password you will see the “wrong username or password” message. If you see this message, you should click on the link “forgot the password” and fill the “email” and “birth date” fields. A new password will be sent to your Casino account email address.

 

 

 

How to change the password?

Click on the username of your account in the upper right-hand corner of the screen, then click the “change the password” tab. Fill the “old password” and “new password” fields and then “confirm the new password” field. Then click the “save password” tab.

 

How to change the registered address of email?

 

Currently you are not able to change your email address yourself, but if you need to do this you can apply to Customer Support Service of Casino Gusar.

 

Is there a license for your website activity?

 

Yes, we have an active international license of Curasao provided for conducting the games.

 

Is my credit card data secured?

 

Our Casino applies most innovative technologies of encrypting data for providing confidentiality. All your data will be encrypted by SSL encryption algorithm which is acknowledged to be the international standard of quality. This means that all the exchanged data, including your address and credit card, is as secured as in a typical bank.

 

What currency is used on the site?

 

The currency used on the site is the Russian ruble, US Dollar, Euro.

 

Can I make a deposit to a friend’s account or another player’s account with my credit card?

 

Such operations are considered transactions involving a third party and are, therefore, prohibited.

 

How to make a deposit into my account?

 

Click the “Deposit” tab, then enter the “Deposit” bookmark and choose the preferred method of payment.

 

What methods of making a deposit do you suggest?

 

We suggest InterKassa payment systems.

 

What are the methods of withdrawal of money from my account?

 

We suggest InterKassa payment systems

 

Are there any commission charges for money withdrawal?

 

No

 

Which rules operate in CasinoGusar for money withdrawal?

 

For withdrawal of money from your account:

1.      You should have an active account and the account balance should exceed the established minimum sum for money withdrawal.

2.      The required sum of money should either exceed or be equal to the minimum sum needed for money withdrawal.

3.      There might be some limitations on withdrawal of money related to some offers by CasinoGusar.

4.      In order to withdraw money a user should have at least one deposit made during his player account’s history.

 

Are there any limitations on the sums of money that can be withdrawn?

 

The minimum sum of cash out comprises 1000 rub. (or its equivalent corresponding to your currency and exchange rate). The sum of money to be withdrawn exceeding 50 000 rub. might require additional security verifying by the administration. The amount of money withdrawn from one account is limited to 500 000 rub. a day and 5 000 000 rub. a month (or the corresponding equivalents of these sums calculated in accordance with your currency and exchange rate).

 

Where can the special offers be seen?

 

You can see the active offers in “Offers” bookmark.

 

Is it possible to cancel or change a bet when the bet is already made?

 

You can cancel a bet before the start of a game. It is not allowed to change bets after the start of the game.

 

The sound is not working.

 

Make sure your sound card is in order and the sound on your speakers is on. You can check the sound in Casino Gusar application in “Settings” bookmark. Make sure the sound of a particular game is not turned off.